Spurlex.com Policy Update: Ensuring Your Satisfaction and Security
Date: April 26, 2024
As Spurlex.com continues to grow and diversify its offerings, we're also reinforcing our commitment to the safety and satisfaction of our vibrant community. We are excited to announce that effective today, we've fortified our security protocols and updated our policies to create an even more robust and secure shopping environment for you.
Assertive Collaboration with Legal Authorities
Our fight against fraud is resolute. We have strengthened our collaborative efforts with law enforcement to proactively address fraudulent activities. Our robust legal strategy is a testament to our unwavering commitment to uphold the law and ensure a secure marketplace for all.
Updated Fraud Prevention Policy
We've expanded our Fraud Prevention Policy to safeguard against unauthorized transactions, reflecting our proactive approach to security. Here are the key points:
- Verification: Orders may now undergo rigorous additional verification, with high-value purchases receiving particular attention.
- Information Accuracy: Orders must have complete and verifiable billing and shipping information to be processed.
- Proxy Detection: We've enhanced our monitoring of orders made through high-risk internet connections, such as web proxies.
- Order Confirmation: We will contact customers to confirm order details on orders over $1000. Transactions lacking responsive confirmation may be canceled.
- Right to Cancel: Orders we suspect of being fraudulent will be canceled promptly, and refunds will be issued where payment has been processed.
- Reporting to Authorities: Fraudulent activities will be reported to legal authorities to ensure appropriate action is taken.
Refined Shipping Policy
Our Shipping Policy has been updated to reflect our commitment to efficiency and accountability. Key updates include:
- Shipping Methods and Rates: We offer various options to meet your delivery needs, with rates based on destination, weight, and selected method.
- Processing Time: Orders are processed within 1-2 business days, subject to peak season adjustments.
- Shipping Time: Delivery estimates are provided at checkout based on your location and selected method.
Revised Refund Policy
Your satisfaction is our priority, which is why we've updated our Refund and Return Policy:
- Return Eligibility: Items must be in original condition, with tags and packaging, accompanied by a receipt or proof of purchase.
- Initiating a Return: Contact our support team to begin the return process.
- Restocking Fee: A 25% restocking fee now applies to all returns, except when exchanging sizes or product variants.
- Damages and Issues: Report any defects or discrepancies immediately for resolution.
- Exceptions: Custom-made and sale items are non-returnable.
- Exchanges: Expedite service by returning the original item and placing a new order upon acceptance of your return.
- EU Customers: A 14-day cooling-off period applies for returns, without any reason needed.
- Refunds: Notified upon inspection of return, with processing within 10 business days.
We Are Here for You
Our dedicated team is on standby to address any concerns or questions. Contact us at support@spurlex.com or 1-800-347-8519. We value your trust and are committed to responding swiftly to all inquiries.
As Spurlex.com grows, we assure you that our standards for quality and security grow with us. We appreciate your continued support and look forward to serving you with these new measures in place.
Thank you for choosing Spurlex.com, where your security and satisfaction are our utmost priorities.