Collection: FAQs

Frequently Asked Questions (FAQs) for Spurlex

What types of jewelry does Spurlex offer? Spurlex offers a wide range, specializing in fine pieces featuring diamonds, moissanite, and other precious materials.

Are Spurlex diamonds ethically sourced? Yes, we ensure our diamonds are conflict-free, adhering to the Kimberley Process.

Does Spurlex offer customization services for jewelry? Not currently, but we plan to offer this service soon.

What is Spurlex's return policy on jewelry? We provide a 30-day return window for unworn and unaltered items, excluding custom-made and sale pieces.

How can I determine my ring size for an online order? Use our online sizing guide for a perfect fit.

Do you offer financing options for more expensive pieces? Yes, we offer flexible financing options in partnership with leading financial services.

How do I care for my Spurlex? We recommend gentle cleaning and provide detailed care instructions with your purchase.

Can I have my Spurlex jewelry appraised? Every piece comes with authenticity certification, and we offer appraisal services on request.

What shipping options are available? We provide standard and express shipping options, with costs based on destination and order value.

Does Spurlex offer international shipping? Yes, we ship worldwide, with international shipping rates and customs duties applicable.

How often are new products added to the collection? Our collection is updated weekly with new arrivals.

How can I be notified about sales and new arrivals? Join our newsletter for updates on special offers and new products.

Does Spurlex have a physical store? We are exclusively online, enabling us to serve customers globally.

How can I get in touch with customer service? Our team is ready to assist via email or phone during business hours.

Does Spurlex offer warranties on jewelry? We provide warranties covering manufacturing defects.

Fraud Prevention and Product Protection FAQs

What kind of product protection does Spurlex offer? We provide a comprehensive Product Protection Plan covering common types of damage after purchase, with coverage varying by product.

How does the Product Protection Plan work? The plan covers your jewelry against many common types of damage, with costs determined by the item’s type and value.

How can I purchase the Product Protection Plan? Add it to your purchase during checkout, or contact customer service within 30 days of purchase to add it later.

Is the Product Protection Plan refundable? No, it is non-refundable as it provides immediate coverage for your jewelry.

Fraud Prevention Policy

To ensure the security of all transactions, Spurlex has instituted the following Fraud Prevention Policy:

• Verification Required: Orders with unverified information are subject to cancellation. We may require additional verification for any order before fulfillment.
• Proxy and High-Risk Detection: Orders placed through high-risk connections or proxies may be canceled.
• No Fraud Permitted: Any fraudulent activity will be reported, and such orders will be subject to immediate cancellation.

Our Fraud Prevention Policy helps us safeguard against unauthorized or fraudulent activities, ensuring the security of our customers and the integrity of our transactions.